OPEN: Support Coordinator/Case Manager for SLY – June 2018
Our Support Coordinator/Case Manager provides structured support to street-involved youth alongside the STOP (Street Talk Outreach) Coordinator and to young adults to help them make positive choices, address barriers to stability, and support wrap-around care and housing transition advisement. We welcome inquiries for this empowering position with our Teen Feed Family. Candidates with language skills, non-traditional diversity component and/or contacts within the LGBTQ community encouraged to apply. Find us on idealist HERE.
Service Links for Youth (SLY) Support Coordinator Job Description
Support Coordination (95%)
- Serve as the primary staff liaison for youth enrolled in SLY. Provide individual counseling and assistance in finding shelter and permanent housing, employment, educational opportunities, healthcare, and mental health/chemical dependency support. Offer support and resources to youth for achieving self identified goals. Work collectively and proactively with Teen Feed complementary program coordinators to promote best practice and youth-first focus.
- Enroll youth in the SLY program. Proactively and creatively help define the role of Support Coordinator with the changing needs of youth. With minimal supervision, coordinate all aspects of Service Links for Youth (SLY) program and evaluate program performance.
- Maintain an active presence at the Teen Feed Meal Program (2) nights per week and connect at the ROOTS young adult shelter (2) two nights per week in rotation with STOP coordinator staff to serve as a resource and engage with homeless youth to self identify goals towards housing and self-sufficiency.
- Maintain administrative responsibility for Salesforce metrics and HMIS data entry, monthly board and end year reports. Enter Safe Harbors data.
- Maintain monthly invoicing, Monitor monthly spending and income. Determine how to meet contract goals alongside Executive Director and support the process of annual contract renewal. Proactively encourage a relationship with the City’s contract monitor and maintain awareness of ongoing contractual and legal requirements.
- Maintain weekly contact with actively enrolled youth, follow-up on unstated needs. Actively strategize with STOP colleagues to provide resources and services for youth as they develop and change. Maintain a file for each enrolled youth including enrollment paperwork, documentation of important interactions. Manage 6 month reviews, close and follow up on closed files properly. Work closely with Street Talk Outreach Program (STOP) staff to foster multiple contacts with same clients to meet wrap-around needs .
- Be willing to become certified as an In-Person Assister through the Washington Health Benefit Exchange. Consider healthcare and housing enrollment, particularly in Expanded Medicaid, a goal for all youth enrolled in SLY support coordination.
- Maintain statistics on the SLY program for use in monthly reports to the Executive Director and Board of Directors. Contribute articles, program updates or social media to the Director of Community Engagement upon request.
- Maintain supplies and information for Teen Feed’s needle exchange program. Conduct needle exchange with youth in a safe, positive, and confidential manner, including while on outreach. Connect with youth that exchange to find opportunities to reduce harm.
- Attend bimonthly clinical supervision, weekly supervision with the Executive Director, and all weekly staff and case staffing meetings promoting resiliency. Attend monthly UDSPA service provider team meetings, semi-annual Teen Feed Board/Staff retreats, and community meetings with network partners as recommended by the Executive Director.
- Be an active, contributing team player. Maintain frequent communication regarding use issues and questions that arise during program. Be willing to participate in all-organization cross-trainings to better understand the scope of the Teen Feed organization, our role in the USDP community and the educational needs of the staff.
- Locate, suggest, share and actively participate in educational trainings supporting youth on relevant topics, i.e. youth self-determination, LGBT youth support, sex and dating relationships and exploitation and others. Make recommendations to the Teen Feed team as we collectively create awareness and sensitivity to the youth we serve. Support all staff in balance, awareness of youth issues, and appropriate boundaries.
Community Outreach & Leadership
- Represent Teen Feed at various outreach events, community meetings, advocacy opportunities, and donor events; share Teen Feed services and missions with the community. Contribute stories to grant proposals and social media. Collect best practices from community partners that work for Teen Feed and prevent redundancy and educate the staff on how to best serve selected groups.
- Represent and organize youth voices in organizational operational and strategic planning
- Maintain partnerships with Street Youth Legal Advocates of Washington (SYLAW) of Washington. Coordinate drop-in schedules with SYLAW volunteers, update and maintain SYLAW binder as necessary, refer youth to SYLAW, and ensure community is aware of the resource.Desired Skills & Attributes
- Knowledge of social service systems and clinical issues pertinent to homeless youth.
- Ability to partner effectively with diverse local service providers at their sites and demonstrate respect for all service providers’ philosophies and missions.
- Demonstrate an initiative to learn and enhance skills that actively promote anti-racism, anti-oppression, cultural competency and an understanding of oppression and its impact.
- Ability to empathize with homeless youth and on some level to relate with their unique experiences.
- Knowledge of private and public health insurance options available in Washington State, or demonstrated willingness to train.
- Clear understanding of appropriate professional boundaries when working with youth.
- Ability to perform all services in a culturally respectful manner, honoring homeless and street-involved young people as valued individuals.
- Ability to use language and behavior that demonstrates a basic respect for the dignity and value of those served, as well as coworkers and colleagues in a professional setting.
- Knowledge and ability to use us harm reduction model in providing all services.
- Ability to take initiative and be self-motivated, working with minimal supervision.
- Excellent communication, organizational, and interpersonal skills.
- Ability to follow all agency policies including, but not limited to, Teen Feed & NASW code of ethics, confidentiality, and personnel policies, including keeping private any privileged information relating to other employees or those served.
- Commitment to youth empowerment.
- Background helpful in Harm Reduction, Motivational Interviewing, Trauma-informed Care
- Sense of humor.
- Undergraduate degree helpful, MSW not required but useful; or six years of direct social service experience. Appreciation given for those already working in the youth service community.
- One year of experience with homeless or at-risk youth and young adults.
- Demonstrated ability to work well with diverse populations, including youth of color and LGBTQ youth.
- Physically able to travel bus distances, tolerate weather conditions, and carry up to 30lbs; ability to work routine evening shifts and occasional weekends.
- Preference for bilingual, multilingual and non-traditional candidates
- Position is 40 hours weekly (benefits optional)
- Starting salary commiserate with experience
Interested candidates should send an email to Teen Feed’s Community Engagement Director Janine Kennedy at email@example.com with a current resume and either a cover letter or email message explaining why you are interested in working with Teen Feed, subject: SLY
TEEN FEED IS AN EQUAL OPPORTUNITY EMPLOYER